Available courses
Working with Upset Customers
But as challenging as emotional customers are, they’re simply a fact of life in customer service. After all, customers don’t typically reach out when things are going well. They need help when there’s a problem or an unmet expectation—and that, understandably, can feel upsetting.
In this course, you’ll learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from abuse.
Customer Communication Essentials
But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity—propelling your customer service talents to the next level.
Customer Service Fundamentals
This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.
Managing a Customer Service Team
As their manager, you’re leading the charge. It’s your job to make sure they’re supported, with the skills and tools they need to solve problems effectively. But what does it mean to manage a customer service team successfully? This course will help you lead them to customer service victory.
Managing a Successful Contact Center
This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way that creates brand fanatics. You’ll review the most important roles a manager plays at a contact center, and how to choose the best tools for your team. Finally, explore how to prioritize customer needs and ensure your team performs at their best—solving problems efficiently.
Cultural Sensitivity in Customer Service
In this course, explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication and customer service. These skills help create connections amid differences, an understanding of cultural cues, and respect for cultures different from our own.
Handling Difficult Customer Service Scenarios
But what happens when those challenges get extra tricky, even for a seasoned professional? In this course, we’ll answer that question by diving into four complex customer service scenarios. You’ll learn to approach each situation with expert skill and sensitivity—propelling your customer service talents to the next level.
Soliciting And Responding to Customer Feedback
In this course, you’ll learn why customer feedback is important and how to solicit it effectively. Then, you’ll explore ways to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better.
Customer Service Skills
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level. Learn valuable customer service strategies, how to effectively work with different customer personality types, advice for recognizing and overcoming empathy fatigue—a common sign of stress in customer service roles—and tips for helping customers troubleshoot issues.
Do You Have These Four Essential Customer Service Skills
In this course, we'll uncover four essential customer service skills and give you tons of tips, food for thought, and resources for developing these skills.
Optimizing Customer Communication Across Channels
You’ll start this course by reviewing different types of customer communication channels. Then, dive deeper into four channels, exploring strategies to optimize customer communications. Then, learn ways to seamlessly switch between channels and even incorporate multiple channels into an overarching strategy.
Your Comprehensive Email Marketing Guide
Email marketing consistently ranks among the most reliable digital marketing strategies for generating revenue, retaining customers, and building brand loyalty. And now is the time to use this inexpensive, powerful marketing tool. But how do you get started?
This course teaches you what email marketing is, why it’s critical, and how it’s done. We begin with strategies for creating an email marketing campaign, segmenting your audience, and using email automation. Then, we’ll tackle how to write and design engaging emails, avoid spam filters, and analyze results.
Expert Strategies for Overcoming Sales Objections
So, what’s the solution? Don’t let objections rattle you. Instead, remember that a “No,” is simply an opportunity for you to pivot, adjust your sales pitch, and relate to your prospect.
In this course, you’ll learn what sales objections are and how to address them effectively by exploring popular objections, winning techniques, and common mistakes.
Psychology Tips That Unlock Sales
Psychology is the science of mind, motivation, and behavior. Thus, it’s a useful tool for salespeople. Psychology helps salespeople understand their prospects, make a good impression, build relationships, and ultimately, close deals.
In this course, you’ll learn what motivates people to make purchases, how to read body language to interpret what’s unsaid, and how to sell to different personality types. You’ll also discover how to master your own mind with tips to deal with common side effects of sales work—stress and rejection.
The result? You’ll know yourself and your customers better, giving you the resilience and outlook to build strong connections and clinch deals.
Social Media Marketing 101
This is the first in a two-part series. In part one, you’ll review social media marketing terms, tools, and other basics. The second course, Social Media Marketing 201, takes you deeper into strategy, engagement, and metrics to measure your success.
Why People Buy: Boost Sales by Understanding Customers’ Needs
So, what are buyers’ needs? How do you identify them? And what other psychological factors influence purchasing decisions? In this lesson, you will learn questions and listening techniques that will help you understand potential buyers’ needs. You’ll also explore seven psychological motivations that drive buyer behavior.
Secrets to Winning Sales Presentations
In this course, you’ll learn to connect potential clients to a solution that works for them—while generating more sales and happy customers.
You’ll review proposal development, effective presentation techniques, the importance of storytelling and narrative to your sale, and some common mistakes to avoid when demonstrating the value of your product or service.
Social Media Marketing 201
This course takes you deeper into strategy, engagement, and the best metrics to measure your success. For a review of social media marketing terms, tools, and other basics, navigate back to the library and search for part one: Social Media Marketing 101.
How to Handle Objections: Getting Customers to Say, "Yes!"
Connecting with Your Audience
Your instinct might be to share a list of your product’s features and benefits—but that’s only part of the story. A good sales presentation focuses on the audience: their needs, feelings, and familiarity with your product or service. Moreover, you need to know how they define success so you can demonstrate how you’ll help them achieve it.
In this course, you’ll follow along with one sales team member, Grace Kim, who’s facing this same problem. Through her story, you’ll learn how to tailor your presentation to your audience and win their business.
Closing the Deal: Negotiation Strategies to Increase Sales
In this course, you’ll learn how to master the art of sales negotiation. First, you’ll identify the goals, prerequisites, and stages for entering a negotiation. You’ll then walk through five essential sales negotiation techniques. Finally, you’ll explore how to counter common buyer negotiation tactics and close the deal.
Getting Started With Marketing Analytics
Marketing is a dynamic field, and analytics can help you get a handle on your strategy. With analytics, you’ll have a clearer picture of where you’ve been, how your plans are working, and where you could be moving forward.
This course will give you a broad overview of what marketing analytics is and how it can benefit your team. You’ll also get tips and tricks for making the most out of your data.
Customer and Market Research
Understanding your audience’s needs, problems, and choices in the market helps you reach them with a targeted message that makes it impossible for them to choose any brand but yours. It’s not magic—it’s customer and market research.
You’ll begin this course by defining useful research sources and types. Then, explore how to use research to identify and segment your market—and scoop your competitors’ place in it. Finally, you’ll learn to use your hard-won insights to thrive in the market you’ve chosen.
An Introduction to Sales Enablement
In this course, you’ll learn the basics of sales enablement and why it’s critical for success. You’ll also get some best practices for putting it into action. Afterwards, you’ll be prepared to equip your team for the best possible outcome.
The Ultimate Sales Prospecting Guide
In this course, you’ll learn what prospecting is and how to use it to target the right people and foster productive relationships. Then, you’ll learn to connect with potential buyers through winning techniques like cold calling, warm calling, and social selling—all while watching out for the competition.
A Guide to Brand Identity and Strategy
Not to worry. This course can help. You’ll get practical definitions and advice on crafting a brand story, showing your best side, establishing your market position, and telling people exactly who you are and who you’re for.
A Quick Guide to Developing a Go-to-Market Strategy
A winning go-to-market strategy clarifies your ideal customer and the best way to market to them. It also coordinates your marketing, sales, and customer service team efforts to create a smooth—and profitable—product launch.
In this quick guide, you’ll explore the five components of an effective go-to-market strategy. You’ll also learn tips for pricing products and driving adoption with consumers.
Building Relationships in Sales
This course introduces valuable strategies to increase your relationship-building skills. First, you’ll learn about the importance of understanding your buyers. Then, you’ll learn how to use that foundation to earn trust and build rapport, while developing your own emotional intelligence. By the end, you’ll have a clear understanding of how to best connect with potential buyers.
From the first point of contact, all the way through the buyer’s journey, and even beyond the close, salespeople constantly interact with customers. That makes relationship-building an essential skill in sales.
This course introduces valuable strategies to increase your relationship-building skills. First, you’ll learn about the importance of understanding your buyers. Then, you’ll learn how to use that foundation to earn trust and build rapport, while developing your own emotional intelligence. By the end, you’ll have a clear understanding of how to best connect with potential buyers.
Build the Ultimate Sales Presentation Slide Deck
It’s hard to pinpoint what makes a presentation amazing, but we can usually identify what makes it awful. Maybe it’s long-winded, confusing, or uses outdated images crowded on a screen. One tool takes center stage in many horror stories: the slide deck.
Slide decks have gotten a bad rap. And that’s unfortunate because a well-designed slide deck can give your sales presentations a big boost.
In this course, you’ll learn best practices for slide content and design to develop pitch decks that enhance your sales presentations—not aggravate your audience.
Creating and Delivering Business Presentations
In this course, you’ll learn how to create and deliver winning business presentations. First, you’ll learn how to define presentation objectives, organize content, and bring it to life with visual aids. Then, you’ll discover the best ways to rehearse, identify areas for improvement, and cope with nerves. Finally, you’ll learn how to deal with difficult questions from your audience.
Marketing Fundamentals: Your Getting Started Guide
Marketing is a massive, complicated, multi-part process. Many of us have a general idea of what fits under the marketing umbrella, but forming a clear understanding of the fundamentals is not easy.
In this course, we’ll solve that dilemma—beginning with defining what marketing is and what makes something marketable. We’ll then cover four key marketing elements and how to create a marketing plan. You’ll learn to assess where you are and where you want to go, and to identify your marketing audience. Finally, actionable takeaways will help you select marketing tactics and choose analytics to track your results.
A Guide to Content Marketing: Developing Your Strategy and Crafting Compelling Content
In this course, we’ll pinpoint the factors that create a smooth content marketing ecosystem. First, you’ll learn how to build a strong, cohesive content marketing strategy. Then, you’ll get tips to ensure that your content doesn’t fall flat.
Paid Advertising
We’ll explore these questions and more in this course on paid advertising. In it, you’ll learn what paid advertising is and why it’s beneficial. Then, you’ll learn about the different types of paid advertising and how they fit into a comprehensive marketing strategy.
The Basics of Managing Stress
In this course, you’ll learn the basics of managing stress. First, you’ll discover what stress is and how your body responds to it. Then, you’ll learn common stress triggers and how to manage them.
5 Day Challenge to Improve Your Mental Health
May is Mental Health Awareness Month, a perfect time to prioritize your mental health by committing to a 5-day challenge. Each day explores a different facet of mental health and contains a simple exercise for putting it into practice. In less than 15 minutes a day, you can improve your emotional well-being.
Missing a day or doing them out of order is no problem–these lessons will always be here for your reference. Come back to them when you’re ready. Also, be sure to check out the resources at the end of the course to continue your mental health journey.
Note: This course is for educational purposes only and should not be substituted for professional medical advice. Users should consult a medical professional if they’re seeking medical advice, diagnosis, or treatment.
Dealing With Stress Pressure and Burnout
The truth is that we’re all prone to stress, pressure, and burnout. Understanding what they are and how they work helps us create a better, more satisfying lifestyle.
This course will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you. You’ll be able to evaluate your work and lifestyle to identify opportunities for healing. You’ll also get valuable strategies to manage the effects of stress, pressure, and burnout. By the end of the course, you’ll have a clearer understanding of how these forces affect you—and what you can do about it.
Impostor Syndrome: What It Is and How to Overcome It
Impostor syndrome is a type of chronic self-doubt that causes us to feel like we’re inadequate, despite evidence showing otherwise. The result is that we become our own worst enemy—selling ourselves short and hurting our workplace performance. So, what does it take to overcome impostor syndrome?
In this course, you’ll learn to define impostor syndrome and determine whether it’s something you’re experiencing. Then, you’ll learn how impostor syndrome holds you back as well as six strategies to face your insecurities head-on.
Coping With Workplace Change
Most people feel at least a little unsettled by change. Change disrupts the status quo and forces us to try new things. Sometimes, we also have to navigate changes we don’t like or agree with—which can leave us feeling powerless, sad, or angry.
So, how can you make the transition as smooth as possible? In this course, you’ll explore five common reactions to change and identify your emotions. From there, you’ll learn four strategies to embrace change, roll with the punches, and focus on the things within your control. While you can’t always predict or prevent change, you can manage your response.
Good Stress? Embracing Eustress to Improve Your Life
How to Create an Employee Wellness Program: A Step-by-Step Guide
In this course, we’ll guide you through each step of the creation process to equip you with all the necessary tools for a successful employee wellness program. By the end, you’ll walk away with a solid grasp of the strategies behind a comprehensive approach to workplace well-being—and why they work.
7 Go-to Strategies to Tame Stress
Most of us know that managing stress in a healthy way benefits our well-being, relationships, job performance, and more. But how do we get there? In this course, you’ll learn to tame stress by first understanding the difference between healthy and unhealthy coping strategies. Then, you’ll learn seven effective techniques that can help you relieve stress and regain control.
Beating Burnout: Spot the Symptoms and Take Action
If you answered “yes” to any of these questions, then you may be at risk for burnout. In this course, you’ll learn what burnout is and how it negatively impacts your health and performance. You’ll also learn how to spot the warning signs of burnout and reverse its effects.
Optimizing Your Images for SEO
To capture attention and garner a reader’s trust, you also need images. And, if you’re not optimizing those images for the web, you’re missing out on a prime competitive advantage. In this course, you’ll learn what image optimization is and why it’s worth the effort. Then, you’ll get six must-know tips for taking your image optimization to the next level.
Search Engine Optimization
To start, search engine optimization (SEO) isn’t magic. It takes careful strategy. In this course, you’ll learn everything you need to know to get your business and content in front of as many eyes as possible by improving your search rankings and visibility. You’ll start with the basics, like keyword research and selection. Then, you’ll move on to more in-depth topics, such as technical optimization practices and how to optimize your content.
How to Protect Yourself Against Phishing Attacks
In this course, you’ll learn exactly what you’re dealing with in a phishing attack, as well as how to spot one. Most importantly, you’ll pick up immediately applicable tips to prevent theft and stop attackers in their tracks.
What Is Social Engineering?
This course provides an overview of how social engineers exploit human psychology to access sensitive information, as well as tips for spotting attacks. By becoming aware of these dangers, you’re less likely to fall victim to various forms of manipulation.
Online Security Fundamentals
But safeguards aren't just for physical spaces. We store highly sensitive data online. Exposure of that data has a far-reaching impact, with consequences more devastating than losing valuables to a thief.
In this short course, you’ll learn strategies to protect yourself online and get tips to block incoming threats. Finally, you’ll review how to act fast to minimize damage if a security breach occurs.
How to Protect Your Data
In this course, learn what constitutes confidential data, why it’s important to keep it safe, and essential security best practices that include both cyberspace and physical facilities.
Eric Barker on Playing Well With Others
The only thing consistent about most relationship advice is its inconsistency. Should birds of a feather flock together, or do opposites attract? Should we hold out for love at first sight or not judge a book by its cover?
In Plays Well With Others: The Surprising Science Behind Why Everything You Know About Relationships Is (Mostly) Wrong, Eric Barker challenges readers to disregard this kind of vague, unhelpful advice. Instead, he advocates for examining data and research to draw solid conclusions. In this course, we’ll break down eight big ideas from Barker’s book, uncovering how to understand people better, improve friendships, reignite romance, and escape loneliness.
Steven Johnson on Farsighted Decisions
Drawing insights from behavioral psychology, neuroscience, military strategy, and management theory, Johnson builds a compelling case for why typical decision-making processes are too narrow—and the benefits of a more full-spectrum approach.
In this course, you’ll learn to tackle complex, long-term decisions with conclusions from Johnson’s book—including how to map your options, predict outcomes, and consider your values before making final choices.
Janelle Shane on the Realities of Artificial Intelligence
In this course, you’ll learn what AI is—and isn’t—and what its current limitations are. You’ll also discover how the collaboration between AI and human intelligence can lead to new, exciting innovations.
Paul Bloom on Finding Meaning and Pleasure Through Suffering
Renowned psychologist Paul Bloom explores why we’re drawn to difficult experiences in his latest book, The Sweet Spot: The Pleasures of Suffering and the Search for Meaning.
In this course, you’ll learn why a meaningful existence is about more than just increasing pleasure and avoiding pain. You’ll discover why seeking out the right kind of struggle and unpleasantness might be the key to a full and healthy life.
Daniel Coyle on the Secrets of Highly Successful Groups
In this course, you’ll learn the three key principles behind every great culture: safety, vulnerability, and purpose. You’ll also hear real-life examples for each tip you gain, and learn how to identify the type of culture that’s right for you.
Shellye Archambeau on Being Unapologetically Ambitious
Shellye Archambeau is here to prove that impression wrong. In Unapologetically Ambitious: Take Risks, Break Barriers, and Create Success on Your Own Terms, Archambeau details how determination, patience, and meticulous planning allowed her to accomplish goals she first established as a driven teenager.
In this course, you’ll learn to go after what you want—no matter who you are or where you’re from—with techniques from Archambeau’s book. You’ll learn to confront impostor syndrome, prepare for opportunities, and develop self-assurance. We’ll tackle building a reputation, growing your network, and integrating your passions and responsibilities. Finally, you’ll learn to focus on what matters, practice self-care, find mentors, and advocate for what you want.
Elena Botelho on the Secrets to Career Success
In this course, you’ll uncover what it means to be a great CEO. First, you’ll learn the four behaviors that outstanding leaders use to drive themselves—and their organizations—forward. Next, you’ll explore three stages to becoming a CEO, plus strategies for accelerating your progress. Finally, you’ll discover common mistakes leaders make when building a team and how to avoid them.
Chip Heath on Making Numbers Count
In this course, Heath will guide you through tips and strategies for communicating numbers more effectively. He’ll also reveal some fascinating facts about how the human brain processes numbers.
Katy Milkman on How to Change for the Better
In this course, you’ll learn about behavioral change and explore strategies you can use to achieve your own goals. You’ll also discover what keeps us from changing and how we can overcome these typical barriers to change.
Rutger Bregman Offers a Hopeful History of Humankind
Traversing the realms of psychology, history, politics, and archaeology (among other fields), Bregman concludes that, at our core, humans are decidedly good. In fact, Bregman argues, it is the very trait of friendliness that gives us an evolutionary advantage over other species.
The real problem Bregman identifies is civilization: Once we started to settle down, claim property, and live sedentary lifestyles, our health and happiness plummeted—as did our faith and trust in other people. Moreover, today’s news outlets further distort our views on the prevalence of human violence and cruelty.
So, how did the long-held belief that humans are essentially aggressive and selfish come to be? And how can we get back to our true nature? In this course, you’ll learn the answer to these questions while exploring scientific findings that support humanity’s “goodness.” You’ll then dismantle the entrenched beliefs that keep us from trusting one another and imagining a better future.
David Epstein on Why Generalists Triumph in a Specialized World
In this course, you’ll learn why Epstein believes generalists have a competitive advantage over those who specialize early. First, you’ll find out why “head starts” are overrated, when switching careers is a smart idea, and how a breadth of skills and experiences uniquely prepares you for an increasingly “wicked world.” You’ll then explore how to broaden your range to boost cognitive flexibility and analogical thinking, allowing you to solve problems across fields. Finally, you’ll discover the benefits of ditching long-term plans or old tools to pick up something new.
Dr. Lisa Feldman Barrett With Seven and a Half Lessons About the Brain
As a distinguished professor, psychologist, and neuroscientist, Dr. Lisa Feldman Barrett wrote Seven and a Half Lessons About the Brain to make the top findings in neuroscience more accessible to everyday audiences. Consider this your crash course on her book and the hidden workings of the brain. In it, you’ll explore mind-expanding answers to questions about human nature. For example: Why do we have a brain? How does it work? What separates the human brain from other species’ brains? And what factors impact our brain development and activity?
Shankar Vedantam on the Hidden Benefits of Delusion
Shankar Vedantam is the host and executive editor of the Hidden Brain podcast and radio show and author of the 2010 book of the same title. His new book, co-written with Bill Mesler, is Useful Delusions: The Power and Paradox of the Deceiving Brain. It poses the question, “Is self-deception or delusion always bad?” The short answer, according to the authors, is “No.”
In this course, Vedantam explores his observations on delusion from various perspectives and disciplines, including medicine, psychology, and economics. Self-deception does have benefits—in our relationships, the groups to which we belong, and even to our longevity.
Amanda Ripley on Why We Get Trapped in Conflict and How We Get Out
In this course, you’ll find out why some conflict keeps us from moving forward. You’ll also learn about the systems and people that thrive on unhealthy conflict. And you’ll discover techniques to avoid getting trapped.
Bradley Staats on How to Stay Relevant, Reinvent Yourself, and Thrive
This question is at the heart of the book, Never Stop Learning: How to Stay Relevant, Reinvent Yourself, and Thrive, written by UNC Business School professor Bradley Staats. In this course, you’ll learn about the psychological biases that trap us in old ways of thinking, along with tips to overcome them. You’ll also explore simple strategies to expand your skills, and become a more dynamic learner who excels in the modern world.
Ayelet Fishbach on Getting It Done
Yet too often—as time goes on—our motivation dwindles. We get distracted or lose interest. The effort and sacrifice are too much. We give up our goals because we can’t sustain that inner fire or spark that incited us to pursue them in the first place.
What would you do or accomplish if you could stay motivated? Author and motivation scientist Ayelet Fishbach wants to help you achieve your greatest ambition in her book Get It Done: Surprising Lessons from the Science of Motivation. In this course, you’ll learn her proven methods for changing your circumstances and mindset to maximize self-motivation.
Annie Murphy Paul on Thinking Outside the Brain
But renowned science writer Annie Murphy Paul argues for another, more inventive solution: thinking outside our heads. In her book The Extended Mind: The Power of Thinking Outside the Brain, she shares how a host of extra-neural resources can help us focus more effectively, comprehend more deeply, and create more imaginatively.
In this course, learn the reasoning behind Paul’s persuasive findings and discover practical strategies for improving your cognition with three outside-the-brain resources: your body, surroundings, and relationships.
Wendy Wood on Good Habits, Bad Habits
In this course, you'll uncover Wood's knowledge about the complex processes behind habits and dive into the three bases for habit formation: context, repetition, and reward. You'll gain a toolkit for how to break unwanted habits and create new, desired ones. And you'll learn how to form and stick with habits that work with you, not against you.
James Suzman on What Hunter-Gatherer Societies Teach Us About Work, Time, and Well-Being
In this course, you’ll first uncover what work is, why we work, and the role of skills development in our success. Then, you’ll examine common misconceptions about competition, scarcity, and hierarchy. Finally, you’ll learn how agriculture, community, and prosperity influence our approach to work.
Henry Timms and Jeremy Heimans on Redefining Power in a Hyper-Connected World
In this course, you’ll learn what Timms and Heimans mean by “new power” and how you can harness its principles to turn a strategy into a movement. You’ll explore what new power leadership looks like and how this concept is already creating significant social and economic change.
Dr. Ethan Kross on Harnessing the Chatter in Our Minds for Good
In his book Chatter: The Voice in Our Head, Why It Matters, and How to Harness It, Kross explores how introspection can harm us. Engaging with our inner thoughts in times of distress can interfere with decision-making, undermine our performance, and negatively impact relationships.
Happily, with research-based tools, we can break free from harmful negative cycles. In this course, you’ll learn to lower the volume on the tyrannical inner critic and harness the true power of your inner voice.
Harnessing Emotions in the Workplace with Liz Fosslien and Mollie West Duffy
In this course, you’ll gain a new perspective on the relationship between your personal life and your professional life. You’ll also explore different ways to create a healthier, more productive balance that improves your quality of life.
Daniel Pink on the Science of Perfect Timing
In this course, you’ll uncover the secret role that timing plays in our work and daily lives. First, you’ll explore evidence-based tips for effectively organizing tasks, scheduling the perfect nap, and exercising during the best part of the day to reach your fitness goals. Next, you’ll learn how to use beginnings, midpoints, and endings to maximize momentum on work projects or personal pursuits. Finally, you’ll gain best practices for synchronizing with groups and improving collaboration.
Daniel Pink on the Benefits of Regret
“I could’ve made a different decision.”
“I wonder what would’ve happened if I made another choice.”
Regret is an incredibly common human experience. It’s likely that everyone you know could tell you a story of their regrets. Sometimes regrets are small, like sleeping in too long or forgetting to call a friend. But sometimes regrets are debilitating. They fester and grow, taking root in our minds and making us feel upset, disappointed, and inadequate.
In his book The Power of Regret, Daniel Pink argues that processing these core regrets can help us move past them and even use them to our advantage. To Pink, regrets aren’t something to avoid—they’re tools that can give us insight, direction, and motivation. In this course, you’ll learn how to face your regrets and use them to gain more fulfilling life experiences.
Kate Murphy on the Science of Effective Listening
In this course, you’ll learn strategies for improving listening skills. First, you’ll discover how our brains respond when we’re engaged in conversation. You’ll then get best practices for effective listening, including creating the right environment, engaging curiosity, supporting—rather than shifting—the conversation, and embracing silence.
Jennifer Eberhardt on Uncovering the Hidden Prejudice That Shapes What We See, Think, and Do
In this course, you’ll gain a deeper understanding of how bias has come to shape so much of what we think and believe—despite our conscious awareness or deliberate intentions. More importantly, you’ll learn how to interrupt and transform biased behavior with a single step.
Safi Bahcall on Nurturing the Ideas That Win Wars, Cure Diseases, and Transform Industries
In this course, you’ll learn what science tells us about the nature of groups and organizations, what happens as they evolve, and how to cultivate innovative ideas that change the world.
Zachary Wood on Having Uncomfortable Conversations About Sensitive Issues
First, you’ll glimpse inside Wood’s personal story and how it impacted his approach to engaging with opposing viewpoints. Then, you’ll learn strategies to use before, during, and after challenging conversations to promote deeper understanding and productive dialogue.
Alex Hutchinson on Endurance
Examining extraordinary feats of endurance, Hutchinson determines that limits aren’t as rigid as they seem—and we can push beyond perceived performance barriers. In this course, you’ll learn why limits are an illusion and how to stretch through yours with techniques from Hutchinson’s book.
Daniel Levitin on Reenvisioning the Aging Process
In this course, you’ll learn strategies for optimal aging. First, you’ll explore the impact of personality on aging, along with how to improve your outlook. Then, Levitin reveals best practices for eating, exercising, and sleeping, including how to optimize your time each day. Finally, you’ll discover the benefits of staying engaged at work and with people in your later years.
Dr. Vivek Murthy on the Healing Power of Human Connection in a Sometimes Lonely World
He argues that loneliness is a contributor to or the root cause of many of the world’s most pressing health concerns. From alcohol and drug addiction to violence, depression, and anxiety, loneliness affects our health and hurts our performance at work or school.
So, what is loneliness? Why do we feel lonely? And what can you do to combat loneliness? In this course, you’ll learn the answers to these questions along with evidence-based tips for building a more connected life and world.
Time to Find a New Job? Here’s How
This course walks you through the entire process from start to finish. You’ll learn more signs that it’s time to find a new job, how to conduct an effective job search, and how to know if remote work is right for you. You’ll also get a primer on writing a killer cover letter and resume to score that coveted interview. Then, you’ll explore tips and tricks for interview preparation and strategies for nailing even the most challenging interview questions.
The Complete Guide for New Professionals
Landing a big job early in your career brings with it a mix of feelings: excitement and pride, but also anxiety and self-doubt. You want to make sure to start this new chapter off right.
This guide will help. Start by learning strategies to make your first weeks on the job a success. Then, get tips to build a strong network that will help you today and in the future. Finally, complete the course with some practical tips to move from “newbie” to “rising star” as you work to grow your skills and career.
Effective Feedback Strategies
In this course, you’ll first learn how to prepare for and effectively conduct a feedback meeting. You’ll then discover what to do when an employee reacts poorly and how to respond to other common negative reactions to feedback.
The Remote Work Survival Guide
A remote environment offers extraordinary autonomy—but demands complete accountability. And whether you’re an executive, manager, or entry-level team member, succeeding at a remote job requires discipline and craft.
In this course, you’ll learn how to thrive as a remote worker with four expert strategies for overcoming typical challenges.
Developing and Maintaining a Professional Network
But what exactly is networking, and why is it worth the investment? Perhaps more importantly, how do you get started? In this course, we’ll unpack those answers. You’ll learn why networking is so powerful—and how to impress others as you nurture your web of professional contacts.
Communication Fundamentals
In this course, you’ll learn how to define communication, the types of communication we use at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood.
Master the Art of Verbal Communication
In this course, you’ll learn how to make a great first impression and have an amazing conversation. Plus, you’ll get strategies to escape from the tight spots that sometimes constrain us when we communicate with others.
When to Ask Your Boss for Help
This course will help you determine when to bring issues to your boss. In addition, you’ll learn the best ways to get the help you need when you do escalate an issue.
Leading Through Change
In this course, you’ll learn the fundamentals of leading through change. You’ll explore strategies to empower and engage your employees during a time of transition, and discover how to solve common challenges that teams experience when facing a change.
The Art of Managing Up
In this course, you’ll explore the answers to these questions by learning the art of “managing up”—making your employee-supervisor relationship the best and most effective it can be.
Resolving Conflict with Coworkers
Problem-Solving Fundamentals
In this course, you’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way.
Doing The Right Thing: A Guide to Good Business Ethics
In this course, you’ll learn what business ethics are and why they’re important. Then, you’ll get seven principles to guide your ethical behavior at work. Finally, you’ll explore a few of the most common ethical pitfalls in the workplace and how to avoid them.
Workplace Distractions: How to Avoid Common Time-Wasting Traps
Want to wake up from this nightmare? In this course, you’ll learn to think more critically about how you’re using your attention, identify the biggest distractions, and pick up simple tricks to eliminate anything that wastes time.
Developing a Growth Mindset
In this course, you’ll first learn about the differences between a fixed mindset versus a growth mindset. You’ll then explore how a growth mindset can benefit you and your team. Finally, uncover specific strategies to develop a growth mindset—and expand your possibilities.
Improving Your Project Management Skills
In this course, you’ll explore the five most common mistakes that plague project management—and learn ways to counter each. Then you’ll discover ways to solicit valuable feedback to hone your skills. Finally, you’ll learn how a mindset of continuous improvement benefits both your individual work experience and your team’s success.
Driving Your Career
To make sure you’re heading in the right direction, this course gives you the tools and training you need to drive your professional development. You’ll learn how to conduct a self-assessment, choose a path that best aligns with your needs, and explore various career moves and growth opportunities. Then, you’ll learn how to set attainable career goals, create a specialized plan, and put that plan into action with your manager.
You’re unique in what drives you. And, in this course, you’ll learn how to embrace that individuality—carving out a career path that supports your personal happiness and success.
Improve Your Business Writing Skills
So, how do you avoid disorganized, confusing, and ambiguous writing? How do you keep your work focused, clear, and relatable? And what separates passable writing from excellent writing?
In this course, you’ll learn quick self-checks to improve your business writing.
Write Like a Boss
If any of these situations sound familiar, you’re not alone. It’s easy to fall into common writing traps like confusing language, grammar mishaps, and poor structure. Anyone can improve their writing—but even the best writers need practice.
In this course, you’ll learn some tricks and techniques to improve your writing, avoid common mistakes, structure your message, and target communication to your audience.
Mastering Project Management Frameworks
In this course, you’ll learn what project frameworks are and how they benefit project managers. You’ll also explore specific types of frameworks that are popular in the field. Finally, you’ll learn how to choose the right frameworks for your projects. By the end of the course, you’ll have a better idea of which frameworks can boost your team’s productivity.
Getting Started With Project Management
In this course, you’ll explore the fundamentals of project management, including what a project manager does, what skills are necessary to the role, and how to optimize a team’s potential. You’ll also learn how to develop plans for a successful project and what you should do once the project is complete. By the end of the course, you’ll understand how to get started with project management.
Secrets to Successful Reporting for Project Managers
In this course, you’ll learn how to develop and implement project reporting. You’ll also discover how to create effective plans, control progress, and even foresee possible challenges. And by the end of the course, you’ll understand how savvy reporting can elevate the work you and your team do.
Guide to Negotiation and Persuasion
In this course, we’ll review the differences, competencies, and use cases for persuasion and negotiation. You’ll also learn common types and tactics. Finally, we’ll look at common mistakes to avoid when trying to influence others, and learn five steps critical to improving your negotiation and persuasion skills.
Overcoming Procrastination
In this course, you’ll discover the real reason many of us are prone to procrastination. You’ll also learn how to break the cycle of procrastination and reclaim your productivity.
Change Management Fundamentals
While change initiatives may be necessary, they’re not easy. Thankfully, understanding how best to manage change can help smooth out the rough spots. In this course, you’ll learn to do just that by mastering the basics of change management.
First, we’ll define change management, examine the types of organizational change, and uncover best practices for change management. Then, we’ll explore change management models, concentrating on how to overcome common barriers to change.
How to Get Noticed at Work
In this course, you’ll discover what it means to have visibility at work—and how increasing it can advance your career. You’ll also learn about three of the biggest obstacles to workplace visibility, along with tips to overcome them and get recognized by your boss and peers.
5 Strategies for Managing Scope
In this course, you’ll learn to define the scope for specific projects. Then, each subsequent lesson will cover an additional aspect of scope management. You’ll also get valuable strategies you can use when the scope you’ve defined spins out of control.
How to Improve Your Focus at Work
Find out why we struggle to focus at work and learn how to optimize your body and mind to stay fresh throughout the day. Then, discover how clearing space can affect your concentration. Finally, learn to identify energy-draining sources and behavior, including multitasking.
A Guide to Empathy at Work
In this course, you’ll first learn what empathy is and why it’s an essential business skill. Then, you’ll uncover how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.
Assessing Your Strengths, Interests, and Values
This course will help you identify your professional strengths, interests, and values. What are you good at? Leveraging your strengths boosts self-confidence and performance. What tasks do you enjoy? Following your interests makes work feel fun and engaging. Finally, what’s important to you? Practicing your core values infuses work with a greater sense of purpose.
Knowing your strengths, interests, and values empowers you to make career choices that align with your authentic self. And showing up as your authentic self is key to feeling more confident, passionate, and invested at work.
A Guide to Workplace Professionalism
These questions and more provide the foundation for this course on workplace professionalism. Here, you’ll learn the basics of professional behavior at work with examples of do’s and don’ts in real-world scenarios. Then, you’ll learn the fundamentals of professional communication, whether through emails, phone calls, or other formal and informal situations. When finished, you’ll understand how to build professionalism into every aspect of your job.
Advanced Problem-Solving
Exceptional problem-solvers don’t just rely on gut instinct. Rather, they’ve built up a repertoire of skills, strategies, and processes, along with the ability to identify which problem-solving approach—or combination of approaches—will work best to navigate a given situation. In other words, being able to solve problems isn’t a natural talent—it’s a skill that anyone can learn.
In this course, we’ll focus on sharpening problem-solving skills to help you deal with challenges big and small. Whether you’re new to problem-solving or just want to improve your skills, this course is packed with valuable information and proven strategies that will set you up for success. We’ll cover topics like divergent and convergent thinking, the benefits and risks of using heuristics in problem-solving, how to reframe problems to find creative solutions, and how to use design thinking to take a human-centered approach to solving complicated problems.
A Step-by-Step Guide to Problem-Solving
We all take different approaches to problem-solving—with varying levels of success. Although there’s no single, best approach, using a problem-solving framework can improve your results. In this course, you’ll learn a five-step approach to overcoming problems.
Project Management 101
Performance management is a cycle. It begins with planning and goal setting, then moves to tracking and monitoring, and ends with reviewing results and modifying as needed.
In this course, you’ll learn to give feedback effectively and continually. You’ll cover how to improve poor performance, challenge top performers, and meaningfully engage managers. You’ll also take away tips to continually improve performance and results for management, team, and company.
5 Leadership Styles to Influence a Team
But no two teams or situations are the same. So, how do these leaders do it? The secret lies in the strategy. Accomplished leaders are skilled at switching between styles—knowing when to intervene, when to motivate, and when to let go of the reins.
In this course, you’ll first learn what a leadership style is. Then, you’ll discover five common leadership styles. Finally, you’ll determine how to choose among and implement your chosen style—or styles.
A Blueprint for Effective Workplace Leadership
In this course, discover what leadership is and the qualities necessary to be a great leader. Then, learn how to engage and motivate employees in a way that aligns with the company’s vision. Finally, explore five key practices that will make you a better leader.
How to Be an Ethical Leader
In this course, you’ll learn why ethics matter in business and how to create a conscientious culture. Then you’ll get practical tips to help you guide and interact with employees ethically.
How Great Leaders Solve Problems
As problem-solvers, effective leaders take proactive measures to avoid issues, address them when they arise, and keep their teams moving forward. A good leader possesses strong problem-solving skills, but a great leader also develops these skills in employees. They also foster a work environment that elicits creative solutions from their teams.
So, what skills and strategies do effective leaders employ when facing workplace problems? In this course, you’ll learn the fundamentals of problem prevention, detection, and resolution. You’ll also learn how to solve problems more effectively as a team by communicating effectively, facilitating creative brainstorming, and removing barriers.
Letting an Employee Go Gracefully
Still, someone has to do it—and the more tact you have, the better. In this course, we’ll explore good reasons for termination, and initial steps to take to mitigate legal risk and develop a smooth transition plan. Finally, you’ll learn how to best deliver the dreaded news and maintain workplace morale afterward.
A Manager's Guide to Resolving Team Conflict
In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.
Transitioning to Remote Work
In this course, we’ll walk you through the essentials of transitioning to remote work, including key guidance for managers and employees.
Crisis Management
So, what do you do? How do you respond? How will you move to minimize the damage and take control of the situation? How do you lead others through a crisis—and land on your feet?
This course will help. You'll learn to prepare for, and potentially prevent, crises before they occur. And, if disaster does strike, you'll get tools to help you respond and recover.
Leading with Emotional Intelligence
Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build positive interactions with others. A skill that leads to success inside and outside the office, emotional intelligence is well worth refining.
In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.
Develop a Thriving Team
In this course, you’ll learn how to talk to employees about their values and goals, identify gaps in your team’s skills, and training techniques for different types of employees. You’ll also review meeting and coaching methods to develop your employees.
These lessons will help you become a partner and successful facilitator in your team’s career development—and help you thrive—together.
Motivating Your Team
Motivation comes from internal and external forces—and those forces are unique to every person. But why should managers learn about motivation? For starters, motivated employees are more productive, happier at work, and stick around longer.
So, how can managers motivate employees? In this course, you’ll review types of motivation. You’ll also understand the unique forces that motivate individuals—and use that knowledge to everyone’s advantage.
A Guide to Managing Remote Teams
This course helps managers transition from in-person to virtual workspaces. Overhaul your management toolkit with targeted techniques for hiring, increasing accountability, improving communication, and keeping remote workers connected.
A Guide to Effective Meetings
This course provides a guide to effective meetings—from both the meeting facilitator’s and participant’s perspective.
As a meeting facilitator, you’ll learn about your role and responsibilities, including how to create a meeting agenda, encourage equal participation, keep a meeting on topic, and build consensus or manage conflict in meetings. As a meeting participant, you’ll learn how to speak up in meetings, voice disagreement respectfully, and be a model attendee.
Leading Through Difficult Times
In this course, you'll learn how to lead through difficult times using crisis management. You'll get an in-depth look at each stage of crisis management, including the critical steps you should take before, during, and after a crisis.
Communicating Change
In this course, you’ll find out what change communication entails—discovering its basic principles and learning how to put together a communication strategy. Then, you’ll get tips for cultivating better employee buy-in so that all employees are on board as your business takes the next step in its evolution.
Becoming the Boss: A Guide for New Managers
This guide will help you transition seamlessly from employee to manager. First, you’ll learn about your new responsibilities and key differences between employee and manager roles. You’ll then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you’ll examine a few common challenges new managers face and how to overcome them.
Change Management Models: Advanced Application
In this course, you’ll learn what a change management model is and how popular models help companies streamline the change process. Then, we’ll dive into the details, exploring five popular models and how they work.
Resolving Conflict
In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior.
Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.
The Secrets of Skilled Delegation
In this course, you’ll learn why you should delegate, how to do it, how to select the right people for the job, and how to get out of the way so they can complete their assignments.
Introduction to Team Management
In this course, you’ll learn tips to build an effective team, communicate better, and resolve common problems that naturally arise in a diverse group of people with their own interests.
A Guide to Mentoring Others
Mentoring is an excellent development opportunity. While mentees benefit from the advice, guidance, and encouragement of someone more skilled, you get to develop coaching skills, increase your influence, and gain a sense of personal satisfaction from taking a protégé under your wing.
Create an Enviable Team Culture
Most of us strive to find a good team culture, yet defining exactly what that means isn’t always easy.
In this course, you’ll learn some common culture types, and how to objectively assess your own culture. You’ll also discover how to overhaul a toxic team culture in favor of a positive one that leverages individuals' strengths.
A Guide to Workplace Integrity
These questions make up the heart of this course on workplace integrity. In it, you’ll consider the benefits and challenges of maintaining integrity when making difficult workplace decisions. You’ll learn about the three forms of workplace integrity and see real-world examples of it in action. You’ll also uncover four steps to align your values and actions and become a professional that others trust, admire, and respect.
6 Tips for Successful Peer-to-Peer Training
Do you think you might be ready to take on an exciting challenge and share what you know with a new team member? If so, this course is for you. You’ll get the real-world tips and practice you need to knock peer training out of the park.
Getting Started in Human Resources
In this course, you’ll learn about the five functions that form the basis of an HR operation, gaining a solid understanding of how HR professionals remain at the center of an organization by serving its people. Then, you’ll secure strong foundational knowledge that will help you empower others.
How to Attract and Retain Top Talent
Mastering Competency-Based Interviews
In our Competency-Based Interviewing course, you will learn how to effectively employ this technique to identify top talent and make informed hiring decisions. Through comprehensive modules, you'll discover how to identify required competencies, craft targeted questions, and assess candidate responses that can predict their potential contributions to your organization. Join us to elevate your interviewing skills and build a high-performing team that drives organizational success.
Learning objectives:
- Define competency-based interviewing and its benefits for talent selection.
- Identify the key components of a competency-based interview framework.
- Understand how to determine the required competencies for a specific job role.
- Craft targeted behavioral interview questions that assess specific competencies.
- Conduct effective competency-based interviews using appropriate questioning techniques.
- Apply a structured and objective approach to candidate assessment.
- Recognize the importance of active listening in interviews
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