Leadership

Great leaders bring out the best in their teams. They inspire people to action, boost group cohesion, and cultivate an environment of consistent, high-quality performance.

But no two teams or situations are the same. So, how do these leaders do it? The secret lies in the strategy. Accomplished leaders are skilled at switching between styles—knowing when to intervene, when to motivate, and when to let go of the reins.

In this course, you’ll first learn what a leadership style is. Then, you’ll discover five common leadership styles. Finally, you’ll determine how to choose among and implement your chosen style—or styles.

Companies depend on great leadership for success and longevity. Leadership takes many forms and encompasses a number of characteristics. In the workplace, leaders aren’t just responsible for the bottom line. They set the tone for fair and ethical behavior, equality, accountability, professionalism, and employee growth.

In this course, discover what leadership is and the qualities necessary to be a great leader. Then, learn how to engage and motivate employees in a way that aligns with the company’s vision. Finally, explore five key practices that will make you a better leader.

Taking on a leadership role means more than executing smart business decisions—you also need to model ethical practices that create long-term value and sustainability. So, how do you lead with ethics at the forefront?

In this course, you’ll learn why ethics matter in business and how to create a conscientious culture. Then you’ll get practical tips to help you guide and interact with employees ethically.

Leaders wear many hats in the workplace—coach, facilitator, and strategist are just a few. But when it comes to meeting goals and objectives, problem-solver is one of their most important roles.

As problem-solvers, effective leaders take proactive measures to avoid issues, address them when they arise, and keep their teams moving forward. A good leader possesses strong problem-solving skills, but a great leader also develops these skills in employees. They also foster a work environment that elicits creative solutions from their teams.

So, what skills and strategies do effective leaders employ when facing workplace problems? In this course, you’ll learn the fundamentals of problem prevention, detection, and resolution. You’ll also learn how to solve problems more effectively as a team by communicating effectively, facilitating creative brainstorming, and removing barriers.

Letting an employee go is tough—especially when you’re the one who has to deliver the bad news. It will never feel good to tell someone that their performance is unsatisfactory, their behavior is unacceptable, or that they aren’t a good fit for your team.

Still, someone has to do it—and the more tact you have, the better. In this course, we’ll explore good reasons for termination, and initial steps to take to mitigate legal risk and develop a smooth transition plan. Finally, you’ll learn how to best deliver the dreaded news and maintain workplace morale afterward.

You’d love for your employees to always get along. But the reality is that disagreements happen when you bring together people with different personalities, opinions, and values. As a manager, you need to keep an eye on potential conflicts between employees and help them resolve issues effectively. Otherwise, your team’s morale, productivity, and communication may take a hit.

In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements into opportunities for constructive dialogue, change, and new understanding.

More and more companies are turning to remote work during the COVID-19 pandemic. However, few are prepared for the transition. Spinning up a remote workforce takes more than dispensing laptops—it takes careful planning and oversight.

In this course, we’ll walk you through the essentials of transitioning to remote work, including key guidance for managers and employees.

The phone rings. An explosion has ripped through one of your manufacturing plants. Two people have been killed, and a dozen others are injured. The media have picked up the story, and reporters are already on site.

So, what do you do? How do you respond? How will you move to minimize the damage and take control of the situation? How do you lead others through a crisis—and land on your feet?

This course will help. You'll learn to prepare for, and potentially prevent, crises before they occur. And, if disaster does strike, you'll get tools to help you respond and recover.

Can you identify your emotions and understand why they’re happening? What about the emotions of others? Are you skilled at spotting and responding to their cues?

Those with high emotional intelligence readily recognize their feelings, manage their reactions, and build positive interactions with others. A skill that leads to success inside and outside the office, emotional intelligence is well worth refining.

In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence.

Your team is your greatest asset, and as a manager, you’re responsible for their success—yet the roadmap to achievement is often murky.

In this course, you’ll learn how to talk to employees about their values and goals, identify gaps in your team’s skills, and training techniques for different types of employees. You’ll also review meeting and coaching methods to develop your employees.

These lessons will help you become a partner and successful facilitator in your team’s career development—and help you thrive—together.

What is motivation? It’s what makes you spring out of bed in the morning or smile when you see who’s calling. It makes you willing to put in a long day to close that sale. In short, motivation is the reason you do what you do.

Motivation comes from internal and external forces—and those forces are unique to every person. But why should managers learn about motivation? For starters, motivated employees are more productive, happier at work, and stick around longer.

So, how can managers motivate employees? In this course, you’ll review types of motivation. You’ll also understand the unique forces that motivate individuals—and use that knowledge to everyone’s advantage.

You’ve managed teams before—but never in a remote environment. What can you do to set your employees—and yourself—up for success? Will your go-to strategies be as effective?

This course helps managers transition from in-person to virtual workspaces. Overhaul your management toolkit with targeted techniques for hiring, increasing accountability, improving communication, and keeping remote workers connected.

Unnecessary and unproductive meetings waste significant time in the workplace. Yet we all rely on meetings to communicate and collaborate with our teams, coworkers, and clients regularly.

This course provides a guide to effective meetings—from both the meeting facilitator’s and participant’s perspective.

As a meeting facilitator, you’ll learn about your role and responsibilities, including how to create a meeting agenda, encourage equal participation, keep a meeting on topic, and build consensus or manage conflict in meetings. As a meeting participant, you’ll learn how to speak up in meetings, voice disagreement respectfully, and be a model attendee.

Data breaches, natural disasters, and workplace violence are just a few of the risks businesses face. Crises like these can throw a company into chaos, threaten public and employee safety, and more. While predicting a crisis is nearly impossible, you can take steps to prepare for, mitigate, and navigate the most likely risks.

In this course, you'll learn how to lead through difficult times using crisis management. You'll get an in-depth look at each stage of crisis management, including the critical steps you should take before, during, and after a crisis.

If you’ve ever been part of an organization in flux, you probably know instinctively that communication can make or break a given transition. But did you know that “change communication” is a defined process that leaders can use to ease the way through a transformation?

In this course, you’ll find out what change communication entails—discovering its basic principles and learning how to put together a communication strategy. Then, you’ll get tips for cultivating better employee buy-in so that all employees are on board as your business takes the next step in its evolution.

As a first-time manager, you likely feel a mixture of excitement and apprehension about your new role. What changes should you expect? How can you build rapport and make a good first impression with your new team? And above all, how can you become an effective boss?

This guide will help you transition seamlessly from employee to manager. First, you’ll learn about your new responsibilities and key differences between employee and manager roles. You’ll then explore the first steps every new manager should take, followed by some top tips to help you thrive. Finally, you’ll examine a few common challenges new managers face and how to overcome them.

Change is inevitable. Still, that doesn’t make it any easier to implement. What can make it easier is a change management model. A proven model can guide you—helping your organization decide what needs changing, how to do it, and how to anticipate and respond to heightened emotional reactions.

In this course, you’ll learn what a change management model is and how popular models help companies streamline the change process. Then, we’ll dive into the details, exploring five popular models and how they work.

At best, workplace conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That’s why it’s important to address conflict quickly.

In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to resolve conflict, address anger, and stop abusive behavior.

Differences between teammates actually demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.

When you think of a leader, who do you imagine? Chances are, it’s someone who knows the difference between doing and leading. Great leaders strategically guide the team’s work—they don’t do the team’s work. That’s where delegation comes in. Delegation is assigning responsibility for specific activities to others.

In this course, you’ll learn why you should delegate, how to do it, how to select the right people for the job, and how to get out of the way so they can complete their assignments.

As a manager, you're not just the “person in charge.” It’s your responsibility to help your team realize their potential. Solid team management brings people together to maximize their strengths, overcome differences, and achieve shared goals. By doing so, you improve performance, productivity, and employee satisfaction. A well-managed team makes everyone—including you—look better.

In this course, you’ll learn tips to build an effective team, communicate better, and resolve common problems that naturally arise in a diverse group of people with their own interests.