Professional Skills

You’ve soared through grueling interviews, nailed awkward negotiations, and finally accepted the offer. Yet, when the alarm goes off on the first day of your new job, you can’t quite get a handle on your emotions.
Landing a big job early in your career brings with it a mix of feelings: excitement and pride, but also anxiety and self-doubt. You want to make sure to start this new chapter off right.
This guide will help. Start by learning strategies to make your first weeks on the job a success. Then, get tips to build a strong network that will help you today and in the future. Finally, complete the course with some practical tips to move from “newbie” to “rising star” as you work to grow your skills and career.

Giving employee feedback can be hard—and sometimes a little scary. Yet the benefits to giving feedback are abundant: improved engagement, self-awareness, motivation, and performance.

In this course, you’ll first learn how to prepare for and effectively conduct a feedback meeting. You’ll then discover what to do when an employee reacts poorly and how to respond to other common negative reactions to feedback.

Remote work has gained popularity over the past decade, and for good reason. But as you say goodbye to in-office distractions, daily commutes, and coworker gossip, you open the door to new challenges.
A remote environment offers extraordinary autonomy—but demands complete accountability. And whether you’re an executive, manager, or entry-level team member, succeeding at a remote job requires discipline and craft.
In this course, you’ll learn how to thrive as a remote worker with four expert strategies for overcoming typical challenges.

Networking gets a lot of hype. Often described as the secret ingredient to driving your career, networking introduces you to coveted opportunities. It can give you a competitive edge in the workplace.

But what exactly is networking, and why is it worth the investment? Perhaps more importantly, how do you get started? In this course, we’ll unpack those answers. You’ll learn why networking is so powerful—and how to impress others as you nurture your web of professional contacts.

You’re unlikely to see a job description without these words: “Must have excellent communication skills.” But have you ever found yourself wondering what that means—or how to demonstrate you’re a good communicator?
In this course, you’ll learn how to define communication, the types of communication we use at work, how to choose the right delivery method for your message, and how to remove barriers to having it understood.

Whether talking, listening, or presenting—most of us are constantly communicating verbally at work. A vital skill, it’s also one we can continually improve.

In this course, you’ll learn how to make a great first impression and have an amazing conversation. Plus, you’ll get strategies to escape from the tight spots that sometimes constrain us when we communicate with others.

Even the best workplaces face challenges. In this course, you'll learn how to navigate some of the most common—from dealing with difficult people to overcoming your own mistakes.

Have you ever had to wrestle with whether to ask your boss for help? On the one hand, you don’t want to waste your boss’s time. On the other hand, some issues could benefit from your boss’s authority, expertise, or perspective.

This course will help you determine when to bring issues to your boss. In addition, you’ll learn the best ways to get the help you need when you do escalate an issue.

A valued employee quits. A key trend shifts. An unexpected setback strikes. These are just a few of the changes that are bound to arise in the workplace. As a leader, you play a unique role when your team encounters a change. Not only are you responsible for your own reaction—you’re also in charge of guiding your team through the transition.
In this course, you’ll learn the fundamentals of leading through change. You’ll explore strategies to empower and engage your employees during a time of transition, and discover how to solve common challenges that teams experience when facing a change.

What do most great employees have in common? Stellar communication skills.
In this course, you'll learn why having excellent communication skills is so important in the workplace, and how you can improve yours.

Your manager determines a lot about your work life. They communicate organizational and project goals, facilitate teamwork, and remove roadblocks. They also support you by providing coaching and feedback—and even advocating for your needs. So, what can you do to help your manager help you? And what part do you play in ensuring an effective, collaborative relationship?
In this course, you’ll explore the answers to these questions by learning the art of “managing up”—making your employee-supervisor relationship the best and most effective it can be.

Getting along with coworkers can be tricky—but not impossible. This course guides you on how to work through conflict with coworkers to achieve positive outcomes. You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive coworker.

Have you ever known someone who seems to have an answer for any challenge? No matter what life throws their way, they take it in stride. While some people may just have a knack for it, the truth is that anyone can develop strong problem-solving skills.
In this course, you’ll start with a five-step problem-solving process anyone can use. Then, you’ll learn some strategies and behaviors to make problem-solving easier. Finally, you’ll get tips for rising above challenges and barriers that will inevitably come your way.

Good ethics are good business. Yet sometimes we all struggle to do the right thing in the workplace. Maybe we feel stressed or overwhelmed, and the easier option becomes more attractive. We could also be afraid to speak up—or just unsure what the ethical decision would be.

In this course, you’ll learn what business ethics are and why they’re important. Then, you’ll get seven principles to guide your ethical behavior at work. Finally, you’ll explore a few of the most common ethical pitfalls in the workplace and how to avoid them.

You’ve created the perfect schedule to launch a productive day at work when a small “ding” snaps you out of focus. And it’s not a one-time occurrence. Numerous distractions peck away at your attention until there’s no energy left for work.
Want to wake up from this nightmare? In this course, you’ll learn to think more critically about how you’re using your attention, identify the biggest distractions, and pick up simple tricks to eliminate anything that wastes time.

Developing a growth mindset allows individuals and companies to realize their potential, increase resilience, and achieve success. A growth mindset can unlock your capacity to learn, grow, and thrive—regardless of your current abilities or skill level.

In this course, you’ll first learn about the differences between a fixed mindset versus a growth mindset. You’ll then explore how a growth mindset can benefit you and your team. Finally, uncover specific strategies to develop a growth mindset—and expand your possibilities.

With so many different clients, teams, and projects to juggle, project management is a dynamic field. There’s always something new to learn for the enterprising project manager—and that means there’s always room to improve.
In this course, you’ll explore the five most common mistakes that plague project management—and learn ways to counter each. Then you’ll discover ways to solicit valuable feedback to hone your skills. Finally, you’ll learn how a mindset of continuous improvement benefits both your individual work experience and your team’s success.

We want you to be happy with your career path and understand what’s next and how to get there.

To make sure you’re heading in the right direction, this course gives you the tools and training you need to drive your professional development. You’ll learn how to conduct a self-assessment, choose a path that best aligns with your needs, and explore various career moves and growth opportunities. Then, you’ll learn how to set attainable career goals, create a specialized plan, and put that plan into action with your manager.

You’re unique in what drives you. And, in this course, you’ll learn how to embrace that individuality—carving out a career path that supports your personal happiness and success.

In the workplace, solid writing skills can play a significant role in your career success. Whether you’re catching up with a coworker, pitching an idea to your boss, or building a relationship with a new client, the quality of your writing can make the difference between a positive and negative impression.
So, how do you avoid disorganized, confusing, and ambiguous writing? How do you keep your work focused, clear, and relatable? And what separates passable writing from excellent writing?
In this course, you’ll learn quick self-checks to improve your business writing.

Have you ever emailed a coworker and gotten a confused reply? Have you filed a great report only to have your boss complain it was riddled with spelling and punctuation errors? Did a client misunderstand a letter you sent?

If any of these situations sound familiar, you’re not alone. It’s easy to fall into common writing traps like confusing language, grammar mishaps, and poor structure. Anyone can improve their writing—but even the best writers need practice.

In this course, you’ll learn some tricks and techniques to improve your writing, avoid common mistakes, structure your message, and target communication to your audience.